Bad service

A sales consultant did a ********** sale on my account with regards to my fibre I called the Monday to cancel it a lady in the cancelation department by the name of Sophia called me to apologize instead of her only canceling the new order she cancelled my entire fibre including my current one and she advised me that my current fibre will still stand I've spoken to various people to get this sorted out but they are giving me the run around also a lady by the name of Malika martin assured me this will be rectified im still waiting even the manager at the cancelation department assured me someone will call me today im still waiting pathetic service vodacom is quick to take our money but not quick to resolve the error that they made on their side