TS
Thapelo S
1 reviews | Active since Oct 2020
01 Mar 2024, 06:09
Bad service
Dear Vodacom Customer Support,
I am writing to express my extreme dissatisfaction with the recent deductions from my account totaling R2489.16. I demand an immediate explanation for these deductions and a full refund of the amount taken from my account.
It is unacceptable that such a significant sum of money has been withdrawn from my account without any clear explanation or notification. As a customer, I expect transparency and accountability regarding my finances.
Please provide me with a detailed breakdown of the charges and expenses for which the R2489.16 was deducted. I need to understand the justification for these deductions and ensure that they are legitimate.
Furthermore, I insist on receiving a prompt refund for the entire amount deducted from my account. This issue has caused me significant inconvenience and frustration, and I expect Vodacom to rectify it immediately.
I am deeply disappointed by this lack of communication and transparency regarding my account. If Vodacom fails to address this matter satisfactorily, I will have no choice but to escalate it further.
I urge you to prioritize this issue and provide me with a resolution at the earliest convenience.
Helpful (0)
Replies (4)0
Replies (4)TS
Dear Vodacom Customer Support,
I hope this message finds you well.
I am writing to express my deep frustration and disappointment with the unresolved billing and service issues I have been experiencing with Vodacom.
Despite numerous attempts to communicate via email regarding unauthorized charges amounting to R4958.04, I have yet to receive a response or clarification from your team. This lack of communication and transparency is unacceptable and leaves me feeling neglected as a customer.
Furthermore, I have encountered ongoing service issues since receiving my SIM card, which has rendered it unusable from the start. Despite visiting a Vodacom store and explaining the situation, I was met with dismissive responses and no resolution. The suggestion of a SIM swap at my expense was unacceptable given that the SIM card was faulty from the outset.
As a result, I have been paying monthly fees for a service I have been unable to use, as per the terms of my contract. This situation is untenable, and I am no longer willing to tolerate Vodacom deducting money from my account without providing the promised service and support.
I urge you to address these issues urgently and provide a satisfactory resolution. This includes refunding the unauthorized charges and rectifying the ongoing service issues with my SIM card.
Failure to address these concerns promptly will leave me with no choice but to explore alternative service providers who value customer satisfaction and uphold their contractual obligations.
I eagerly await your prompt response and resolution to these pressing matters.
Thapelo S's updateReviewer Update
01 Mar 2024, 06:24Dear Vodacom Customer Support,
I hope this message finds you well.
I am writing to express my deep frustration and disappointment with the unresolved billing and service issues I have been experiencing with Vodacom.
Despite numerous attempts to communicate via email regarding unauthorized charges amounting to R4958.04, I have yet to receive a response or clarification from your team. This lack of communication and transparency is unacceptable and leaves me feeling neglected as a customer.
Furthermore, I have encountered ongoing service issues since receiving my SIM card, which has rendered it unusable from the start. Despite visiting a Vodacom store and explaining the situation, I was met with dismissive responses and no resolution. The suggestion of a SIM swap at my expense was unacceptable given that the SIM card was faulty from the outset.
As a result, I have been paying monthly fees for a service I have been unable to use, as per the terms of my contract. This situation is untenable, and I am no longer willing to tolerate Vodacom deducting money from my account without providing the promised service and support.
I urge you to address these issues urgently and provide a satisfactory resolution. This includes refunding the unauthorized charges and rectifying the ongoing service issues with my SIM card.
Failure to address these concerns promptly will leave me with no choice but to explore alternative service providers who value customer satisfaction and uphold their contractual obligations.
I eagerly await your prompt response and resolution to these pressing matters.
TS
Thapelo S's update01 Mar 2024, 06:24
Reviewer Update
Dear Vodacom Customer Support,
I hope this message finds you well.
I am writing to express my deep frustration and disappointment with the unresolved billing and service issues I have been experiencing with Vodacom.
Despite numerous attempts to communicate via email regarding unauthorized charges amounting to R4958.04, I have yet to receive a response or clarification from your team. This lack of communication and transparency is unacceptable and leaves me feeling neglected as a customer.
Furthermore, I have encountered ongoing service issues since receiving my SIM card, which has rendered it unusable from the start. Despite visiting a Vodacom store and explaining the situation, I was met with dismissive responses and no resolution. The suggestion of a SIM swap at my expense was unacceptable given that the SIM card was faulty from the outset.
As a result, I have been paying monthly fees for a service I have been unable to use, as per the terms of my contract. This situation is untenable, and I am no longer willing to tolerate Vodacom deducting money from my account without providing the promised service and support.
I urge you to address these issues urgently and provide a satisfactory resolution. This includes refunding the unauthorized charges and rectifying the ongoing service issues with my SIM card.
Failure to address these concerns promptly will leave me with no choice but to explore alternative service providers who value customer satisfaction and uphold their contractual obligations.
I eagerly await your prompt response and resolution to these pressing matters.
Vodacom's replyOfficial
01 Mar 2024, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2024, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TS
Thapelo S's updateReviewer Update
08 Mar 2024, 10:18Urgent: Unacceptable Lack of Communication and Resolution
TS
Thapelo S's update08 Mar 2024, 10:18
Reviewer Update
Urgent: Unacceptable Lack of Communication and Resolution
TS
Dear Vodacom,
I am writing to express my extreme frustration and disappointment with the appalling level of service I have received from your company.
Despite numerous attempts to address the issues I am facing, including unauthorized charges and a damaged credit score, I have been met with silence and indifference. Your lack of communication and failure to provide updates on the investigation is completely unacceptable.
I demand immediate action to rectify the situation and restore my credit score to its rightful state. Merely informing me of arrears without providing solutions is not only inadequate but also disrespectful to me as a customer.
I insist on receiving a comprehensive update on the progress of the investigation and a clear plan of action to resolve the issues at hand. Failure to address these concerns promptly will leave me with no choice but to explore alternative avenues for resolution and seek appropriate recourse.
I expect a response without delay.
Thapelo S's updateReviewer Update
08 Mar 2024, 10:20Dear Vodacom,
I am writing to express my extreme frustration and disappointment with the appalling level of service I have received from your company.
Despite numerous attempts to address the issues I am facing, including unauthorized charges and a damaged credit score, I have been met with silence and indifference. Your lack of communication and failure to provide updates on the investigation is completely unacceptable.
I demand immediate action to rectify the situation and restore my credit score to its rightful state. Merely informing me of arrears without providing solutions is not only inadequate but also disrespectful to me as a customer.
I insist on receiving a comprehensive update on the progress of the investigation and a clear plan of action to resolve the issues at hand. Failure to address these concerns promptly will leave me with no choice but to explore alternative avenues for resolution and seek appropriate recourse.
I expect a response without delay.
TS
Thapelo S's update08 Mar 2024, 10:20
Reviewer Update
Dear Vodacom,
I am writing to express my extreme frustration and disappointment with the appalling level of service I have received from your company.
Despite numerous attempts to address the issues I am facing, including unauthorized charges and a damaged credit score, I have been met with silence and indifference. Your lack of communication and failure to provide updates on the investigation is completely unacceptable.
I demand immediate action to rectify the situation and restore my credit score to its rightful state. Merely informing me of arrears without providing solutions is not only inadequate but also disrespectful to me as a customer.
I insist on receiving a comprehensive update on the progress of the investigation and a clear plan of action to resolve the issues at hand. Failure to address these concerns promptly will leave me with no choice but to explore alternative avenues for resolution and seek appropriate recourse.
I expect a response without delay.