MM
Milly M
1 reviews | Active since Aug 2022
10 May 2026, 07:26
Bad service, don't want to canceled my canceled contract
Since my matter was not resolved and they are forcing me to pay the canceled contract, trying to debit money in my account for a canceled contract. Your calls are recorded play the recording to hear that I canceled both numbers and since the lady decided to canceled one number, it's not my issue. I am taking this matter higher. Within a week if I don't get an email that says this is solved. We will fight this with ICASA
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
10 May 2026, 09:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2026, 09:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Milly M's updateReviewer Update
11 May 2026, 15:40They call so they can tell me what they said last year? That only one number was canceled? The other number was not? This was a contract of 1 phone and get the second one free. If one number was canceled why did both sim card was ported to prepaid? Vodacom do this to **** people of their hard earned money. I don't want to talk to anyone you better cancel that contract and email me the letter 😤. I will not go over this again, I am definitely going to take this further. You keep on trying to deduct money in my bank account for what? I contract that ended and cancel?
MM
Milly M's update11 May 2026, 15:40
Reviewer Update
They call so they can tell me what they said last year? That only one number was canceled? The other number was not? This was a contract of 1 phone and get the second one free. If one number was canceled why did both sim card was ported to prepaid? Vodacom do this to **** people of their hard earned money. I don't want to talk to anyone you better cancel that contract and email me the letter 😤. I will not go over this again, I am definitely going to take this further. You keep on trying to deduct money in my bank account for what? I contract that ended and cancel?