Bad service - DISGUSTED

Hello Peter,I logged a service request with Vodacom several times regarding a promotion they have. Each time i recharge I'm suppose to receive R29.00 bonus airtime. I received more than 8 sms's and when i called vodacom they advised that they can only trace 4 sms's and can only refund me for those sms's and for the rest I they will log a service request which was done 2 weeks ago.I HAVE MOST OF THE SMS ON MY PHONE.Can someone please go into my recharge history and see how many times I recharged and how much was supposed to be refunded.Technical problems is not my issue and i,m entitled to what a pay for as i'm a paying customer who is looking to move to a better network if this is not resolved.I spent 2 hours on my call being transferred from one department to another.My first ineraction with a rude and unhelpful TL at Bytes was very unprofessional and than he transferred me to DATA where they could not help.Please listen to how your employees treat their customers as this is not the service I expected.tHIS IS VERY FRUSTRATING FOR ME AS I HAVE MY OWN THINGS TO DO AND CANNOT REPEAT THE SAME THING TO YOUR EMPLOYEES.I'M OBLIGED TO STAY U CAUSE OF THE GAURENTEE POLICY ON MY PHONE!!!!!