BAD SERVICE DELIVERY - VODACOM

Hi All

After posting a complaint on Hello Peter about the poor service delivery I am receiving from both Vodacom fiber and Vumatel , no one from Vodacom bothered calling me only Vumatel. Vumatel made a promise that my fiber line will be activated within 24 hours, which happened. Then the process was handed back to Vodacom fiber to configure the router. It has been more tha 36 hours now and still nothing and no one can give me answer, except for it has been assigned and escalated. This will be day 10 since the whole fiber linkup process started and still I am not connected. the Fiber application already started on the 1st of November 2022 after some misunderstandings. I even logged a complaint via email on the Vodacom complaints email, more that 4 days ago and they didn't even return an email or called me. If Vodacom do not configure my router today, I will remove the router, cancel my services and move on to another service provider. I will also pay up my cellphone contract and cancel it. I will NEVER do business with Vodacom if they do not assist me today.

Message to Vodacom if you really value your customers as you claim, then assist me urgently.