Bad service delivery from Vodacom

<p>I am currently a Vodacom subscriber which is almost more than 7 years I can recall, I was having troubles with my network provider of which am so furious and very angry. On the 7th of May i incidentally locked my phone with the sim pin as it prompt me to put in the PUK no;, luckily i had still had my Welcome to Vodacom small booklet with the small card which still still reflected my old PIN and PUK no, guess what i did key in the Puk no , but it never accepted it which it initially permanently blocked my SIM.I was so furious after this happens as i was so confused of why this is happening, later that day I awaited for my partner to visit me and did use his cellphone to call the Customer service 111 to request for my PUK no, and guess what a different number was given to me, my partner advised I buy a new sim card as this happened. I did buy the SIM card later that Sunday, called the customer service that late Sunday evening, had to hold for long with no answer and decided to call the following day Monday on 08/05/2017, firstly spoke to Palesa, Sindi and Lindiwe which all advised that my cellphone number is appears that am still under Contract as i was so mad, which I advised them that is not long that I had dispute with Vodacom concerning my Contract account which was reflecting I owe and incorrect info was given to me and rude consultant i spoke to from their collection dept., I had also to call and find out if it was resolved on 19/04/2017 which a settlement letter was emailed to me as a proof that the matter was resolved. Palesa and Sindi could not even take the initiative to assist further as they were busy transferring me to the Contract department as they advise that they don’t have access to my number. Lindiwe tried to assist but could not, as she had to transfer me to Support department, spoke to Motlatso which she tried assisting my sending a request to their admin to assist with rectifying their error to update my account status from Contract to Prepaid, as the cancellation or collection never updated my account status immediately last year when i paid off my contact and cancel the contract too, end of September 2016. Motlatso also advised i get a new Sim card to do a sim swap , luckily i did have it with me, as she also advised that i should be a contract sim card, i was so furious with that, as i told her that I don’t have time to get another one as it’s not my fault with the Vodacom error to update my account status, Motlatso still she continued with a helpful urgency to assist me as i was using my colleague cellphone number which she is using Vodacom, had to miss a work meeting as i was long on the call, she provided me with a reference for the request: REF: 1_ ********** ********** , advised that the SIM swap request might take long, should check after 5pm that day Monday 08/05/2017. Guess what when i arrived home that evening SIM swap was not successful had to call gain Customer service spoke to Nokuthula so irate and angry, explained my story and also she tried to assist as she advised that it still reflect that my request with their Support department is still pending and not yet allocated and worked on, but will reflect someone to attend to the following day on 09/05/2017 morning as they start early and someone to call and assist me, as it will also affect my SIM swap process. Till now I am still waiting, can’t get incoming calls and make outgoing calls, just having a phone with no network provider, worse my son broke my cellphone as it is still sitting there like a toy, just off with a new sim card on. I am currently so bored as i was off from work being ill the past 2 days from flu with no energy to talk and where I stay around had no one who uses Vodacom to call the customer service. I am out words and so miserable which Vodacom, my life has stopped, missed out on calls, nowhere to be found. Now I have to buy a new cellphone as well with Vodacom mess too.Im thinking to change network provider as this is too much now, since my contract ended it was hell. The first complaint i logged with HELLO PETER was on 23/03/2017. My name is Lucia Tshepiso Mngomezulu, Cellphone ********** , alternative number my colleague is ********** , work number ********** 7000, email address ********** My mom number is ********** to leave a message after hours. Can i urgently be assisted please? Almost a week now waiting.</p>