Bad service delivery and lack of communication

Worst service delivery ever. I placed an online order on 26/01/2026 and received a RAM couriers waybill number to track my order. After waiting for 3 weeks, I started following up on the order as Vodacom does not communicate any updates. Not on the online tracker (which just displays "no order found") not on the RAM couriers tracker, no SMS notifications and no calls or emails. I am left in the dark the whole duration of my order thus far. After numerous calls to the ***4, and the after sales & cancellation department, I am still in the dark. First I was told it is a stock issue and it will be delivered when stock is available. After further follow ups in the 5th week of waiting, I was told RAM is not the courier and SkyNet is. I was then finally given the correct waybill, only because I asked for it. When I tracked the order it was being sent back to Vodacom due to my delivery address being a "bad address". At no point did the courier contact me. Now that I have reached my patience limits, I tried to cancel the upgrade and close my contract as I dont want to do business like this, I was told I cannot cancel my contract and upgrade until SkyNet returns the order (that I never received!!!!) I have asked to speak to a manager, and was told the manager is on lunch.

I am beyond frustrated with the silence and lack of communication from Vodacom. I was extremely excited to receive this order when I placed it 5 weeks ago, but this has been one of the worst experiences in my life so far. Would not recommend Vodacom to anyone I know.