BAD Service delivery

<p>I have been waiting for a phone from Vodacom for over a month (upgrade) only to be told twice that they were discontinued! When the order was placed at Vodacom 4U Mall of the South there was stock available on both occasions (Sony Z5 & Z5 compact) and only to find that delivery happened 3 times without my phone being there. The branch manager is hardly at the branch and has been useless in trying to resolve the matter. I have been to the branch over 3 times during normal bussiness hours and he is not there. When being told for the second time that the phone I had already order and was waiting for was discontinued and due to the bad service I asked DK, the sales women, if I could get a discounted rate on another phone as I now had to pay a higher premium. She informed me that JD, the branch mananger. Would need to make the call and once again he was not in the office and when he did come in advised her that he will not assist me. Also never called me with that report. I am just so disappointed in this brand. I would like to commend DK on her service and trying to assist in a matter that was clearly out of her control. </p>