BAD SERVICE DELIVERY!!!

<p>On the 23rd June I went to the Vangate store to take out a contract.. iPhone 5s, original spoke to Clinton but when I got there he was not there and Darren assisted me.. I have a prepaid number and wanted it to be sim swopped.. He told me this will be done I don't have to worry about it.. He also told me the debit order will go off within 48 hours.. So I left in in their capable hands to take care of.. So the 30th my debit goes off - a whole week later and they take my connection fee as well.. So me thinking I will get my airtime immediately as pro rata I call vodacom and the guy tells me I will get it the next day which u accepted.. Friday the 1st comes and no airtime (supposed to be Flexi R200) I then call the call center only to be told the store is supposed to sort it out.. So I call the first time and speak to a guy who tells me he will call me back in 30 minutes as I wanted to know why my line is not activated..40 minutes later no call, I call the second time same promise- no call- third time same promise, no call so the 4th time I speak to Nadine who profusely apologizes and says let me look into it and oh I'm so sorry what happened omw I can't believe it's not been activated after a week.. Promises me a call back in a hour which of course I called back because it just seems those people in that store do not understand the concept keeping promises..so when I speak to her she says oh Clinton mentioned the line has been showing pending activation since the 23rd of June.. ARE YOU FREAKEN KIDDING ME?????nobody had the decency to let me know it's not working on their side? She tells me Clinton will get back to me today which he did.. Apparently my number was wrong.. So because I didn't get my airtime on time I've had to buy data 4 times this **** weekend which wouldn't have happened if the staff just did their work.. I am very upset about how I've been handled as a customer and how my issue has been dealt with!! It's unprofessional and disgusting if you ask me!! Absolutely no customer centricity!! I have laid a complaint on vodacoms website with no joy so I hope this will be dealt with now!!!!!</p>