BAD SERVICE DELIVERY!!!!

>Hi<br> ><br> >I have taken an upgrade on my existing contract with vodacom after a month of having the cellphone namely a Sony Xperia C4 it dropped and as I result the screen cracked... On the 2015_11_10 I took the cellphone into the repair Centre,Old Fort Road DURBAN where a quotation was given to repair the screen I then gave the go ahead.I was then sent a message stating that my cellphone is ready for collection. Upon me arriving at store I was given the cellphone and was told by the consultant that my cellphone is beyond repairs....I only booked my phone in once on the 2015_11_10....but a repair slip with comment from technical repairer reads...\SIM READER DAMAGED CANNOT REPAIR SIM READER WAS NOT DAMAGED ON PREVIOUS BOOKING IN...please can you assist as its unknown who damaged the Sim reader and I don't have a cellphone but I'm paying for the contract but fighting for my phone... It's almost 5 months with no resolution to my query and I still don't have my phone! <br> ><br> >Shane Rohan<br> <br> "