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Anneke B

1 reviews | Active since Feb 2015

19 Apr 2024, 09:57

Bad service delivery

Vodacom blocked my number! I've been calling them so many times the past 2 weeks to track my upgrade that was done on the 27th of March already, that they blocked my number!! My only option is to call a number that they kindly give in the message playing, but is will cost R2-00 per minute.

I've been a loyal customer for almost 20 years and I have to say - the past year, your service delivery has worsen so much that it saddens me.

Trevor (after sales) - your assistance was awesome, but I understand that you can only do so much. Thank you for all your patience and all that you have been doing to try and resolve this.

0
Replies (3)
Vodacom
Vodacom's reply19 Apr 2024, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
AB
Anneke B's update23 Apr 2024, 13:20
Reviewer Update
!! My number is still blocked !!! Thank you for everyone involved to help me get my device, however something is wrong so if someone from the technical department can give me a call i would appreciate it very much. my laptop keeps on rebooting and starting from the beginning screen - i can't get through the setting up of the device.
AB
Anneke B's update23 Apr 2024, 15:05
Reviewer Update
no need for calling me - my local it guy fixed the windows problem. all is working