Bad service delivery

I did an upgrade on 24/01/2015 and I am very disappointed with the service received yesterday. <br> <br> I was off sick and couldn't be here for the delivery (my fault). I took the initiative and called the number *** with ref (u763908) and spoke to Mark (consultant ) on 28 January 2015 and was told that the phone would be delivered before I left the office by 4pm. I then followed up and spoke to Tumi and numerous consultants and was told that Vodacom cancelled the delivery but no reason was given by Vodacom. I was referred to Vodacom & was told that Ram cancelled and not Vodacom. I was sent from pillar to post making numerous calls back and forth to Ram & Vodacom and still not given any conclusion.<br> <br> No contact has been made regarding the cancellation unless initiated by myself. This is not the type of service I expected from such a big and reputable company.<br>