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Nafeesa B
1 reviews | Active since Mar 2009
13 Jul 2020, 19:27
Bad Service
I went to Vodacom in Eastgate Mall to upgrade, I was informed Acer Aspire I5 was on special, no stock. I called Vodacom call center and consultant Moses informed me that he needs to check update on stock and will get back to me on Monday 13Jul20. He never called, so I called today 13 July and as the consultant Nandipha informed me that Moses should have placed my order on Friday already. As Nandipha was processing order, warehouse informed can't take anymore orders. Special is valid from 7Jul20-6Aug20, how is it possible that Vodacom cannot take anymore orders. I am a client since Aug 2003 and very unhappy with the service.
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Replies (4)
Vodacom's replyOfficial
14 Jul 2020, 06:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2020, 06:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nafeesa B's updateReviewer Update
14 Jul 2020, 12:18It is now 12:17pm and no call received from Vodacom. This is terrible service. I am very disappointed at Vodacom and their service. I definitely will not recommend any friend to take a contact with Vodacom...
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Nafeesa B's update14 Jul 2020, 12:18
Reviewer Update
It is now 12:17pm and no call received from Vodacom. This is terrible service. I am very disappointed at Vodacom and their service. I definitely will not recommend any friend to take a contact with Vodacom...
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Nafeesa B's updateReviewer Update
14 Jul 2020, 19:53Still no response, this is pathetic service.
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Nafeesa B's update14 Jul 2020, 19:53
Reviewer Update
Still no response, this is pathetic service.
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Nafeesa B's updateReviewer Update
16 Jul 2020, 14:09I reported Vodacom on the 13th July, to date no response. I cannot believe that no one has called me back. I would rather cancel my contract with vodacom. This is honestly the worst service I have ever received...
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Nafeesa B's update16 Jul 2020, 14:09
Reviewer Update
I reported Vodacom on the 13th July, to date no response. I cannot believe that no one has called me back. I would rather cancel my contract with vodacom. This is honestly the worst service I have ever received...