Bad Service

i had fibre installed round about the 20 November 2020, it was up and running till 24 dec 2020, i logged a service request to get it sorted , 20 days later on the 12 January 2021 and after numerous phone calls from side to get feedback and resolution, it was brought back online, only for it to go down again on the 13th Jan 2021 at about 10am and has been down to date (Friday 15th Jan 2021), i have followed up everyday since re-logging the call and every time i hear the same thing, they will escalate to team leader and email the tech to get back to me with an update , I've requested on numerous occasions for a manager to get back to me, it never happens, there was one or 2 1st line consultants who actually went out of their way to provide feedback , but as for technicians and management, I've never received such poor service from a service provider. I will definitely not be recommending Vodacom Fibre to anyone.