MS
Mertin S
1 reviews | Active since Jul 2011
15 Jul 2021, 11:04
Bad service
I bought prepaid airtime and from it I bought a 1GB data bundle, which only expires at the end of July, but it ran out yesterday. When I check detailed usage, it shows that I've only used 450mb. Where did the rest of my data go? It's impossible to get support from Vodacom. You can't get through to anyone and the virtual bot is useless.
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Replies (2)
Vodacom's replyOfficial
15 Jul 2021, 13:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jul 2021, 13:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mertin S's updateReviewer Update
15 Jul 2021, 15:26Thank you for resolving the issue in a satisfactory way.
MS
Mertin S's update15 Jul 2021, 15:26
Reviewer Update
Thank you for resolving the issue in a satisfactory way.