Bad Service

I have been a loyal customer with Vodacom for many years and cannot fathom the recent bad service I have had.

I installed Fibre at my rental unit in April 2020 and everything was running well for about 6 months.

In September 2020 I called the Vodacom Fibre Line and I advised them that I wanted a relocation, the consultant logged a Service Request and I was e-mailed a form to complete. The relocation form was completed and e-mailed to: ***

On the 29th September I called to find out if they have received the forms and the Vodacom employee confirmed that the forms were on file. However she also advised me that the Service Request had been closed but that she would request permission for the SR to be opened again. Then on the 12th October, I called again to find out if the SR was reopened, the consultant then advised that it was still closed by that she would open a new SR number. Again the forms were sent with the new SR number. After numerous calls, and absolutely no feedback, I then decided that I will cancel the Fibre instead. On the 27 November I found out that the 2nd SR for the relocation was closed. This immediately made me cancel the Fibre line instead as I was paying for a service that I was not using since October . The consultant said that it would take a calander month and by the end of December, the Fibre would be cancelled. AGAIN no feedback since the request was logged. Today when I called, they told me the cancelation was logged as a relocation again. I need someone to Please assist me to resolve this matter urgently.