Bad Service

I bought a petrol voucher on the voday app like I always do because it's cheaper and I person can buget your monthly petrol well.

Bought the voucher on Wednesday 9 October 2024 03:22am

Wanted to redeem the voucher at Cape Town Airport as usual like I always do the petrol attendant say the voucher code is invalid in need of petrol had to use my emergency cash and had to go not redeeming my voucher of R420

Got there the Friday again 11 October 2024 to redeem my voucher the petrol attendant then tell me voucher is redeem already obviously to my surprise.

I call vodacom on the Saturday 12 October 2024 at 8:30am I spoke to Norman he told me the voucher has been used/redeemed on the Friday 11 October 2024 at 14:39pm I told him i did not redeem the voucher.

I said he will follow up and call me back I'm still waiting.

I called today again to follow up myself I spoke to Pablo at 14:45 I had to call him

He also promised to call me back in 20mins I provided him with my no. I'm still waiting for both of the staff of vodacom to call me.

All I want is to use my voucher I paid for as nobody just have a R400 to just give away.

I'm a committed vodacom contract customer please help.

Contact no.*** Or ***