Bad Service

Vodacom fibre it is a nightmare, im working at home and im fibre is down, and its been down for 24 hours. when i called them they told told me i must wait 24-48 hours for my service request to be allocated to someone to assist, why are we paying so much for fibre and we must wait 24-48 hours to be assisted with connection, now im loosing money because i cant work at home, this is huge inconvenience, i called their call center and im told that is the process, a process that is not working for their clients?? A process that is making loose money? A process that is. Highly inconveniencing me as a client? Pathetic service honestly