Bad service

Yesterday January the 3rd , i went to Northgate to look for a contract phone. I was assisted by a guy name Kgotso while i was busy he then asked to go on lunch , i had to wait for him because all of a sudden i was his client no one could help. He eventually came back when he came he assisted other people who came after me waiting for him. When he was away i had to fill in some forms and obviously has some questions with other product that i wanted , i eventually got a young genteel who assisted him while busy with other clients. On the contract that i was buying i added a fitness watch. Kgotso than eventually assisted me, I remember there during that time there was a guy who told Kgotso to check if the contract i was looking for is in store, when i was supposed to get the phone he than told me we dont have stock available. I asked him to atleast give me the watch he said there is no stock available. He asked me if i can go fetch the phones at Centurion since i worked in Pretoria. I was really disappointed at the level of service I received because when i got there they said they had stock, and the fact that i has to wait for someone to eat to be assisted. I left without signing anything he decided to deliver the phone at my place that’s the only time he mentioned that there in R259 that I needed to pay something he never even said , i don’t think i would have went ahead knowing that i dont have upfront payment. I’m just disgusted that’s not the service i was expecting.