Bad service

This is always happening. Vodacom fibre is not working. I called the call center and agent give me the standard response. Please switch it off and switch it on. It does not work. So I have yell for them to escalate the matter to a technician. Every time I get the message that says no internet, I go through the same drama. Please assign a technician to sort out my problem who will sort it because this keeps repeating.