GS
Gwendoline S
1 reviews | Active since Oct 2020
03 Jul 2023, 08:48
Bad service
My husband got a call from L Miya a consultant to offer him an iPhone upgrade but instead she upgraded a simcard for airtime which was not the agreement, since last week the 26th he has been calling to cancel the airtime upgrade which has not been successful till now. We called the cancelation department and 1st spoke to sizwe who said he will cancel it, 2 days later nothing has happened, we call in again but still told we will be called the next day ,
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Replies (3)
Vodacom's replyOfficial
03 Jul 2023, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2023, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Gwendoline S's updateReviewer Update
03 Jul 2023, 15:32Someone called me and I asked then to call me back at 1pm but no one called. This is really not professional at all.
GS
Gwendoline S's update03 Jul 2023, 15:32
Reviewer Update
Someone called me and I asked then to call me back at 1pm but no one called. This is really not professional at all.
GS
Gwendoline S's updateReviewer Update
06 Jul 2023, 20:33@VODACOM even today still no call. No cancelation after a week now. What must one do to get the damn airtime canceled
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Gwendoline S's update06 Jul 2023, 20:33
Reviewer Update
@VODACOM even today still no call. No cancelation after a week now. What must one do to get the damn airtime canceled