TM
Thabitha M
1 reviews | Active since Apr 2014
09 Jul 2020, 16:18
Bad service
It is so frustrating getting through to the Vodacom ***** department. As well as Vodacom in general... the IVR is too clunky and hangs up calls unnecessarily Tebogo Phaka from collections was helping me now and she just put me on hold for over 30 minutes after I asked her to speak to her Manager. I am handed over to a collections company for a ***** account that I reported to Vodacom on the 23th Jan 2019. submitted all the necessary documentation and nothing was done. Now I am suddenly tormented by the handling company, for what?
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Replies (4)
Vodacom's replyOfficial
10 Jul 2020, 09:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2020, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thabitha M's updateReviewer Update
13 Jul 2020, 16:49Today is the 13th of July, and I still haven't received a call from
1. the supervisor Dorcas Mawabili who was supposed to call me as per Tebogo Phaka.
2 . I haven't received any call from a consultant as per the vodacom response above. Mean while I am now listed for what?????????????????????????????????
1. the supervisor Dorcas Mawabili who was supposed to call me as per Tebogo Phaka.
2 . I haven't received any call from a consultant as per the vodacom response above. Mean while I am now listed for what?????????????????????????????????
TM
Thabitha M's update13 Jul 2020, 16:49
Reviewer Update
Today is the 13th of July, and I still haven't received a call from
1. the supervisor Dorcas Mawabili who was supposed to call me as per Tebogo Phaka.
2 . I haven't received any call from a consultant as per the vodacom response above. Mean while I am now listed for what?????????????????????????????????
1. the supervisor Dorcas Mawabili who was supposed to call me as per Tebogo Phaka.
2 . I haven't received any call from a consultant as per the vodacom response above. Mean while I am now listed for what?????????????????????????????????
TM
Thabitha M's updateReviewer Update
15 Jul 2020, 15:06Dear Vodacom
Thank you for your response here, I must say I am not following
the note above which refers to a discussion that was heard with me. I am not sure which conversation this refers to , as I had no one call me and discuss the credits and ITC profile.
Vodacom has been very consistent in not phoning customers back and updating on the query. I last spoke to Dean at 17:15 on the 13th July 2020 post the submission of my complain. I do not know what the status of this issues is.
I would appreciate it if someone could 1. own the query, 2. provide me feedback since I spoke Dean on Monday the 13th. 3. keep me posted on the progress
Thank you for your response here, I must say I am not following
the note above which refers to a discussion that was heard with me. I am not sure which conversation this refers to , as I had no one call me and discuss the credits and ITC profile.
Vodacom has been very consistent in not phoning customers back and updating on the query. I last spoke to Dean at 17:15 on the 13th July 2020 post the submission of my complain. I do not know what the status of this issues is.
I would appreciate it if someone could 1. own the query, 2. provide me feedback since I spoke Dean on Monday the 13th. 3. keep me posted on the progress
TM
Thabitha M's update15 Jul 2020, 15:06
Reviewer Update
Dear Vodacom
Thank you for your response here, I must say I am not following
the note above which refers to a discussion that was heard with me. I am not sure which conversation this refers to , as I had no one call me and discuss the credits and ITC profile.
Vodacom has been very consistent in not phoning customers back and updating on the query. I last spoke to Dean at 17:15 on the 13th July 2020 post the submission of my complain. I do not know what the status of this issues is.
I would appreciate it if someone could 1. own the query, 2. provide me feedback since I spoke Dean on Monday the 13th. 3. keep me posted on the progress
Thank you for your response here, I must say I am not following
the note above which refers to a discussion that was heard with me. I am not sure which conversation this refers to , as I had no one call me and discuss the credits and ITC profile.
Vodacom has been very consistent in not phoning customers back and updating on the query. I last spoke to Dean at 17:15 on the 13th July 2020 post the submission of my complain. I do not know what the status of this issues is.
I would appreciate it if someone could 1. own the query, 2. provide me feedback since I spoke Dean on Monday the 13th. 3. keep me posted on the progress
TM
Thabitha M's updateReviewer Update
31 Aug 2022, 10:07Dear Vodacom
I cannot believe I am here again, 2 years later and the matter has not been resolved, to make matters worse I am getting such a terrible service from Vodacom, I guess the only thing for me to do now is to go to the ombudsman as well as the consumer protector. I cannot believe this is a service from a big reputable multinational. Such terrible service provider. Absolutely shocked with the service
I cannot believe I am here again, 2 years later and the matter has not been resolved, to make matters worse I am getting such a terrible service from Vodacom, I guess the only thing for me to do now is to go to the ombudsman as well as the consumer protector. I cannot believe this is a service from a big reputable multinational. Such terrible service provider. Absolutely shocked with the service
TM
Thabitha M's update31 Aug 2022, 10:07
Reviewer Update
Dear Vodacom
I cannot believe I am here again, 2 years later and the matter has not been resolved, to make matters worse I am getting such a terrible service from Vodacom, I guess the only thing for me to do now is to go to the ombudsman as well as the consumer protector. I cannot believe this is a service from a big reputable multinational. Such terrible service provider. Absolutely shocked with the service
I cannot believe I am here again, 2 years later and the matter has not been resolved, to make matters worse I am getting such a terrible service from Vodacom, I guess the only thing for me to do now is to go to the ombudsman as well as the consumer protector. I cannot believe this is a service from a big reputable multinational. Such terrible service provider. Absolutely shocked with the service