Bad service

On the 9th off May I phoned in for contract that I need to cancel,the consultant that I spoke to advice I can change the package that needs to be canceled, know I am speaking to consultant and she said the discount has been taken off know one off vodacom has contact me once Vodacom doesn't care about there clients at all only about there money and to put hold on the phone. I will never recommend vodacom, if you need to cancel the consultant is traying to smear other packages on to clients