HW
Hennie W

1 reviews | Active since Sept 2022

22 Sept 2022, 11:57

Bad Service

A company called Like Minds phoned me to do upgrades on my contracts. I explained to them that I still have a few months left on my contracts and that I didn't want to pay more than I already did. The information I got from them is that I would be paying less, but at the end I am paying R2000 more per month. I am a customer at Vodacom for more than 20 years and this is not the type of service I expect of them. The consultants should give the correct information from the start as to what customers are paying for. If I knew I would be paying more I would have waited for my old contracts to expire before doing the new upgrades. A lot of complaints in store and phone calls to various consultants at Vodacom to investigate the matter only lead to my contracts being suspended.

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2022, 13:50
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team