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David F

1 reviews | Active since Apr 2013

22 Oct 2018, 12:29

Bad Service, Customer Response

So i tried to port my number from CellC to Vodacom

What a **** storm i had took them over 1 week to port from Pre-Paid to Pre-Paid tons of calls and fights and then i lost out on a Deal because of this.

I have been fighting ever since and even the mails i got and lack of still i am not getting any response or feedback on the prices changes or refunds for all the calls i had to make etc...

This is totally unacceptable that Vodacom has still not done a dam thing to help me solve these issues.

0
Replies (6)
Vodacom
Vodacom's reply22 Oct 2018, 13:05
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

DF
David F's update22 Oct 2018, 14:39
Reviewer Update
Still waiting for someone to contact me.....
DF
David F's update23 Oct 2018, 11:31
Reviewer Update
Day 2: Still waiting for this to get resolved.....
DF
David F's update24 Oct 2018, 10:07
Reviewer Update
Day 3: Still waiting for this to get resolved.....
DF
David F's update25 Oct 2018, 09:10
Reviewer Update
Day 4: Still waiting for this to get resolved.....
DF
David F's update26 Oct 2018, 10:56
Reviewer Update
Day 5: Still waiting for this to get resolved..... WHO EVER IS MONITORING THIS IS USELESS AND NO ONE HAS EVEN CALLED ME AGAIN TO SOLVE THIS ISSUE. IF THIS IS NOT RESOLVED SOON I WILL GO ICASA AND THE CPA TO LOG A COMPLAINT AGAINST VODACOM!!!!!