BAD SERVICE, CUSTOMER CARE DOESN'T COME BACK TO ME

I wantend to cancel my dataline as i was promised it is 80GB data day and 80GB Night package. I realized it was only a 30GB data line day and 30GB data line night and that is why i wanted to close my account because i was deveived by Vodacom and trusted them. I called cancellations and they pursued me not to cancel but that they will give me 80Gb data day and 80Gb night for R199pm and i have upgraded my data line with Vodacom end of January 2022. Middle Feb 2022 I run out of data. When I follow up my upgrade was never done and waited for stock, a router and will only be active in March 2022. Also discovered that it is again not a 80GB day and 80GB night line, but Only 50GB day and 50GB night for R199pm. I canceled immediately. I spoke to several people verified this. I am still awaiting Vodacom to contact me