Bad service costing me money

Item: Vodacom
Rating: 1
Author: Vilus K

After my last complaint nothing has been resolved. In November when applying for my new contract , they didnt take the time out to lower the data usage (change the settings) and thus have been nailed with data charges. I am using around double compared to my last phone

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Replies (1)

Vodacom's replyOfficial

20 Mar 2020, 17:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Mar 2020, 17:11

Official