AT
Andriesa T

1 reviews | Active since Aug 2015

02 Feb 2017, 11:08

BAD SERVICE CONTRACT NOT ACTIVATED

<p>On 17 Des 2016 we went to Vodashop Centurion Mall to apply for a new Business Contract. We provided all documentation and the contract has been approved. 4 Days later, we collected the phone and was told that the contract will be activated within 24-48 hours. We waited ant nothing happened. When we called to find out about the contract, the Manager Evert told us that there is a backlog at the business department to Rica the phone, and the contract will be activated on 23/01/2017. I need to use it as prepaid in meantime. Ons 22/01/17 I went to Vodashop Nelspruit as I am unable to call out or receive calls - my number does not exist on the network. They told me that my number has been removed from the Vodacom network and they can't see any proof of contracts been approved or activated. I called Vodashop Centurion, Evert not available. He also does not return my call. On 31/01/17 I called again, Evert still not available and still not return my call. On 1/02/17 called again, spoke to Costa. Promsed to give feedback before end of business day as they still try to find out what is going on, as my number has been removed to "old" system, and they dont know how to deal with contract. This morning I called again, Evert again not available, they promised that he will retun my call first thing after 9 when he come in. He never called. At 10H00 I called again, he again not available, and still not returning my call. My contract which has been approved more than a month and a half ago, still not activated, and nobody can give me feedback regarding my contract or phone number that has been removed from network. Evert, the manager just never available to speak to and dont return any of my calls... In the meantime, I really need the contract for business purposes and have to buy airtime and data all the time.... </p>

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team