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samantha L
1 reviews | Active since Feb 2017
04 May 2021, 10:21
BAD SERVICE CONTRACT CANCELLATION
I have been trying to cancel my contract that has ended. I have names of those who i spoke to and today i am told that you can only cancel the contract at the end of the month. I was paying R299 and now R629. I am so tired of the lack of service received! How can i go from paying R299?????? All they are interested in is we can offer you this and that to try keep the business but not worried about customer service. Plan:Top Up Data S Upgrade due:24 November 2020 Start date:Not Available End date:24 April 2021
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Vodacom's replyOfficial
04 May 2021, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team