LP
Lerato P
1 reviews | Active since Aug 2020
01 Sept 2020, 10:49
BAD SERVICE (CONTRACT)
Vodacom make it impossible for one to cancel a contract.!!!!!!!!!! :( My contract expired in February 2020. I have been trying to cancel the contract since March with no success. I went to the store to get some help, they gave me a number to call, I did exactly that. They kept me on hold for more than an hour and I kept trying to call back. so I went back to the store the sales lady told me to call after the 7th ?(new information). I did that but same thing happened. I am so sick of this, Vodacom has been debiting every month. I really don't know what to do now!!!
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Replies (2)
Vodacom's replyOfficial
01 Sept 2020, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2020, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2020, 13:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the number has been cancelled and necessary credits done. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2020, 13:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the number has been cancelled and necessary credits done. Regards Consumer Website Team
Best regards,