1 reviews | Active since Mar 2017

24 Mar 2017, 10:23

Bad service continues NR 2!!!

<p>Complaint Nr 3:</p> <p> </p> <p>With reference to my complaint underneath, I would like to point out the fact that NOTHING has been done to sort out this mess. I did receive an email stating that I should restart my phone - which I did and guess what? It's still not working!! Phoned Customer care this morning and are told that I should wait ANOTHER 48 hours for a technician to sort out this issue.</p> <p> </p> <p>This is absolutely ridiculous and I am completely shocked at the service this company gives to their clients. </p> <p> </p> <p>Come on Vodacom, I dare you to sort out my issue within the next hour. Only then will I rant and rave about good service.</p> <p> </p> <p>My second complaint:</p> <p> </p> <p>Bad service continues!!!</p> <p>So my problems with Vodacom are not over yet!!! Tried to buy data via the Vodacom app and all of a sudden I am not the main account holder.</p> <p>What **** is this?? Who do you think pays this ****ing bill every month? </p> <p> </p> <p>Please sort this **** out as soon as possible. And you better make sure that all the promises made to me are kept. </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2017, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team