Bad service continues

<p>I requested a premature cancellation quote on my contract in August and settelled this amount on 17 August 2016. I then mailed all the required documents to Vodacom retentions department. Today I received an invoice from Vodacom with the full contract fees that is still outstanding as well as a new number that has been assigned to this contract (without my consent). So I took a deep breath and dailed the retentions deparment number, to my surprise no was was able to assist me. I then resorted to the online chat option and Richard told me to phone the Legal Department as they will be able to assist. I took another deep breath and dailed ********** only to speak to Nomsa, Nomsa kept on dropping my call and then eventually I was put on hold for half an hour. Now this is my last resort, I hope that this review will be read and attended too as a matter of urgency cause I just want to get away from Vodacom and the continual bad service that they provide without having to get my own legal team involved.</p>