DvdM
Dirk van der Merwe

1 reviews | Active since Jul 2017

11 Aug 2017, 08:26

BAD SERVICE CONTINUES

<p>On 24 July i wrote a review regarding BAD SERVICE from VODACOM.I was contacted by a Vodacom consultant via email informing me that they are very sorry to find out about the bad service and that they will attend to it.On 2 Aug i again received an email with a referance number and was informed that this has been send to their *****&Risk department as a matter of urgency.Up to date i have heard nothing from them,another payment for services/devices i dont have!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2017, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 11:54
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team