GI
Grant I

1 reviews | Active since Jun 2019

25 Jun 2019, 17:40

BAD SERVICE. CON ARTISTS

Vodacom has to be the worst service provider in the country. Signs me up 3 months ago, no obligation for Fibre that will be installed in my area. Gives me a "free" LTE router while I wait. 4 months later still haven't even installed Fibre. Keeps billing me R799 for Fibre AND R599 for the "free" LTE router. Not for all the love or money in the world, can I get their cancellations dept or Fibre dept to cancel or remove it from my bill. Good luck to anyone else that signs with them. Last call today, and the lady put me on hold to discuss with the Fibre department, after 10min wait she just transferred me to the customer survey line to give a rating. WORST SERVICE EVER!!

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2019, 18:28
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team