1 reviews | Active since Nov 2014
Bad service - CEO Complaints
I ported my contract a year ago, Vodacom has been debiting my bank account for a year now.
I have written to them on numerous occasions requesting assistance with my account profile. They eventually stopped running the debit order against my account.
All the back end staff I have been communicating with seem to be "Spin doctors" they have no intention of making good on anything, all they achieve is to frustrate and tie one up with irrelevant communication.
All I want is what I paid for, 12 months of data and airtime which i have not used and have paid for.
Do you think I can get anyone to listen... not a chance.
Now they have me over the barrel ... well good luck to them!
One day they will figure out that "Spin doctors" can only sweep dirt under the floor, personally I have been frustrated to NO END!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
