BAD SERVICE

The inform that vodacom gives their agents is not the same. I called in a week before Xmas 2020 to explain that I won’t be able to pay the month of Dec only due to financial difficulties and will be able to only pay it in March. The 1st agent I spoke to said that to made a note and explained T&C and we agreed. A week ago I’m informed that vodacom will debit it’s initial debit invoice and it’s arrears. I contact the collections department and they tell me such agreement I did doesn’t exist and I have to pay the arrears this month or else my account will be suspended. I’m disappointed by the misinformation because it affects my financial being. Had the agent in Dec told me this other arrangements would have been made. Now Vodacom’s possible response is that “sorry for the inconvenience” an apology won’t change my financial situation.