Bad Service

Good day. I have a few things to say about the company and would like you to be able to assist me in this matter.

First of all: My account was suspended which I understand. I paid up my arrears account 1 month ago, I was due for an upgrade on the number: ‪*** vodacom said that the time this account was suspended they will add it on the existing contract so that I can upgrade on a later date, For instance if my account is suspended for 9 months they add it on the contract.

This is totally unacceptable and I'm not satisfied with this matter.

That is why I want to complain about this matter as for me as n client of Vodacom for so many years are not satisfied for the first time. I wanted to do an upgrade each time I contacted Vodacom they have a different story to say about this upgrade. The date of upgrade keeps on changing.

If this matter doesn't be attended and be resolved. I will surley cancel my contract with Vodacom.

I would like to hear from you soon regarding this issue.

Kind regards Mr Jeandre Henning ‪***‬