Bad service

I stay with my roommate and we all share the uncapped fiber from vodacom however we moved out of our other place which is about 5km away to our new place before the 1st of December and we have called Vodacom almost everyday regarding the connection. We still do not have internet and it is the 27th of December. Imagine not having wifi during the festival season and everytime we call they just say they are "escalating" the problem. Please note this is almost everyday once it is called and when they say they will give feedback at the end of the day then they never do. We were even given an email address to contact if we do not hear from them which we did and still no response.

This is definitely the worst provider ever and all you have to say is to just "cancel" if we not satisfied. How is that even a way to manage a service. It is disgusting.

I dont think it should take a whole month to connect and get it working.