SS
Stanford S
1 reviews | Active since Jul 2011
02 Jan 2019, 14:24
Bad Service - Cannot provide cellphone insurance policy schedule
Cannot provide cellphone insurance policy schedule. I have had cell phone insurance referred to me by Vodacom for almost a year. I have not received my policy schedule despite that I keep requesting it!!! Getting hold of insurance company is a nightmare!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2019, 09:16Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2019, 09:16
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jan 2019, 10:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your concerns have been note and escalated to the Cellsure (insurance provider). You may also contact them directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your concerns have been note and escalated to the Cellsure (insurance provider). You may also contact them directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2019, 10:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your concerns have been note and escalated to the Cellsure (insurance provider). You may also contact them directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your concerns have been note and escalated to the Cellsure (insurance provider). You may also contact them directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team