GH
Gareth H

1 reviews | Active since Mar 2009

11 Jan 2017, 10:22

Bad service - Cancellations Department

<p>I have phoned your cancellations department many times wanting a cancellation quote, because I want to port to mtn. Not once have i recieved the quote, nor been given a reference number for the call.</p> <p>Looks like vodacom are not allowing their customers to cancel early which is their right as per the CPA.</p> <p>I would like Vodacom to send me my cancellation quotation and stop messing me around.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team