Bad service - cancellation request

Item: Vodacom
Rating: 1
Author: Siphokazi M

I contacted Vodacom Cancellations Dept on the 11th Feb to cancel a contract, I was told everything has been processed. Today I received an MMS showing my contract bill, upon enquiring I was informed that the cancellation was never finalized and they charging for a device I received in 2021 (Samsung A31) that I never received instead I was told the company is out of stock for over a month. I asked the Consultant how can they charge for something I never received, he could not give me a direct answer. Please refund me all the amounts you've been charging me since I've been told Vodacom will continue charging for the device until 2024, I'm so disappointed with the service I've been receiving from the company lately. I would really appreciate if this can be resolved asap.

Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Apr 2022, 10:52

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Apr 2022, 10:52

Official

Vodacom's replyOfficial

11 Apr 2022, 11:37

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, our records indicate that your query already been escalated and feedback provided. Regards Consumer Website Team

Vodacom's reply11 Apr 2022, 11:37

Official