Bad Service (Call Centre & Local Vodacom Shop)

My father in law passed away in July, we had to close the Vodacom account & also transfer some of the different cell numbers on his name to two other Vodacom users. <br> <br> Firstly we went to the Matlosana Vodacom shop, requesting what info is needed to close account due to death. After receiving all needed documents we go to Vodacom to do transaction, they told me that i must phone the legal dept to close it. After they told us in the first place to bring all documents to them. I phoned legal, (After a few times of not getting to the correct department due to *********** workers) they said to me, NO i must go to a vodacom shop to do it. WHAT? so Customer Care doesn't know whats going on & the local shops as well because they were sending me around, nobody knows what to do?<br> <br> I also wanted to transfer one of the numbers to my vodacom account, did all the paper work & when i checked om my bill (next day) its never been transferred. So the Indian guy did all the paper work but never transferred the transaction to my account? again i had to go back & tell the guy he never did hes job to do transfer?<br> <br> We spend 2 hours Saturday at Vodacom to do a simple transaction..& still its not sorted??