Bad service

Hi A month back I contacted the vodacom shop at The Bridge Greenacres Port Elizabeth regarding an upgrade on my cell phone and tablet. The sales rep rep**** and said that I must look on the internet and see what packages are the same as current. The 7th of July I again tried, hoping some assistants. The consultant took my particulars and said she would call me back in a couple of minutes. Well now it is a week later. I contacted them again the 14th and requested to speak to the manager. The consultant said that she is busy and would return my call. That also never materialized. Again I contacted them. This time I asked when can I close my account with vodacom. At no point in time the consulted even tried to gain my interest in not closing my account. I also told her that I wanted to upgrade. I decided to phone Vodacom at Baywest. I explained my dissatisfaction regarding Greenacres to the assistant manager. She immediately gave me a consultant with the name of Megan. She took my particulars and within minutes she returned on what I requested. It is actually a pity that I did not took their names, but surely the manager has got no excuse. I am very displeased with their customer relationship and condem the lack of responsibility towards being a service provider at Greenacres. As a business in these times you need to gain and maintain your clients I truly hope that this matter could be resolved or that pathetic shop is going to close

Regards