BAD SERVICE

I app**** for a contract online it was in April the 10th 2020,I never received any respond untill I called them they said the application was declined I asked why the agent did not say ,I was then advised that I should try to apply after 60 days which I did then I was advised that actually I have to try after 90 days....guess what I did try again!!! to apply for a online deal as im in need of the phone this was done on the 10th July 2020 I did not get any respond until I took my time and called I was then advised that sorry your application was declined then I asked why it was declined the agent said he doesn't know maybe there is something wrong with my profile ,so my question is if there is something wrong with my profile don't vodacom tell their customers that this is the reason why your applications are being declined.. I MEAN WHAT WAS THE USE FOR THEM TO SAY APPLY AFTER 90 DAYS KNOWING VERY WELL THAT THEIR SERVICES ARE POOR??