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lizette W

1 reviews | Active since Feb 2014

08 Aug 2025, 12:24

Bad service

I've upgraded my contract online and when I request feedback they tell me to chat to Tobi... according to Tobi it's been delivered and I didn't receive it

0
Replies (3)
Vodacom
Vodacom's reply08 Aug 2025, 13:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
lW
lizette W's update16 Sept 2025, 12:00
Reviewer Update
They said to respond to email and I've done that 3 times with no solution to this upgrade problem
lW
lizette W's update17 Sept 2025, 09:34
Reviewer Update
Quick to close unsolved queries
I need to know what's happening to my upgrade