Bad service

I placed an upgrade order on the 18th March 2022 for the Samsung S22 Ultra, I was told beacuse my number is in the old system that the confirmation department has to call me to confirm upgrade order, I've called on 22,23 and 25 March 2022 to ask what is going on as no one has called me, the upgrade department confirms my order has been placed but the confirmation department will call me they said that they will send an email for them to call me but nothing yet, It is the 26th match today and still no call. What is going on with vodacom has there service delivery dropped, this is frustrating. Please I need assistance this is a gift.