CA
Charne A

1 reviews | Active since Sept 2020

02 Sept 2020, 08:41

BAD SERVICE !!!!

I app**** for a contract about 2 weeks ago, 19 August 2020. During that period, I received two phone calls from a Vodacom agent to confirm the order, nothing was mentioned about them not having this specific item in stock and they told me that it would be delivered within 3-5 business days. I called back on the 28th of August to check up on the status of my order, as 3-5 business days past. The lady from Vodacom told me that they had no stock for that item during that period however they just received stock so I will expect a call from them by Monday 31/08/2020. I called them again yesterday as I have received no call on Monday. The agent told me that they did not have stock for that item and would only receive stock by the 18th of September 2020. How is it that one agent from Vodacom said they just received stock but the next agent said they would only receive stock in 3 weeks time ?! This tells me that Vodacom agents have no clue what they have in stock and what not. So basically if I receive my laptop by end of September, I would have waited for 1 month and 2 weeks !!!!

It is ridiculous !! Vodacom sells empty promises!!!

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2020, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team