BAD service

My fibre is off from the 16 February 2020, I e-mailed them, made at least 15 calls and nothing is happening. My reference SR***, one have to pay for a non existant service and to be honest I cannot complain about Vodacoms service as there are none from their technical side. Promises was made that the technician is busy with my problem, I can tell you that definately not on my site. This service is VERY BAD, I hope somebody will read this and respond to it.