Bad service

I had a problem with my upgrade and contacted hellopeter. The next day vodacom contacted me a lady by the name Olivia. She was a great help. Thank you so. much. My goods was delivered the following week but in the upgrade comes with a TV. I have received the voucher and contacted Samsung. The voucher was successful. Monday vodacom contacted me that TV is at the courier. The courier service Skynet contacted me that goods will be delivered within 48 to 72 hours. It's Friday and nothing is happening. On Wednesday spoke to Samsung and they told me to contact Vodacom or Skynet. I did that and each company tells me to speak to the other. So who do I contact about the TV? I really feel like a fool speaking to this and that company. No one can give me a proper answer.