BAD SERVICE BY VODACOM MENLYN

CONTRACT NO: ***<br> <br> I submitted a phone for repairs and after investigations I was told that the phone is irreparable and will therefore be replaced. I then went to in Midrand to collect a new phone and that's when I discovered that my phone was under insured. I was then advised to sort the matter with Menlyn. They acknowledged the mistake and promised to replace the phone upon communicating with Head Office and the manager confirmed that he has kept another one for me. When I went to collect, I was told that there was no phone kept for me and that I will be assisted to get another phone but will need to pay in which I agreed. I was then later told that I needed to pay over R3000 for insurance which I disputed because that was not what I was told by Indris. They then called him and he confirmed but I still could not get a phone because he insisted that I should only get the one he kept despite the fact that it was not instore. I told teh manager Arron that the insurance claim will expire and he told me that it only expires after 90 days which is contrary to the sms i received stating 60 days. Money is being deducted from my account but i dont have a phone.